Community Engagement Division for Neighbors and New Americans

The Community Engagement Division for Neighbors and New Americans is a new Division under the Neighborhood and Community Services Department. Our team is made up of five full-time employees: a Division Manager, one Coordinator, two Community Navigators, and one Office Associate.

"Our vision is to have a city where everyone belongs, understands how to access resources, and has equal opportunity to engage and thrive."

"Our mission is to help people find information, access services, and connect with their community by meeting them where they are and making city services easier to understand."

Meet our Team:


Division Programs:

The Citizen Information & Assistance office functions as a direct link between the citizens of Bowling Green and the various City departments. Requests for services are received from citizens and forwarded to the appropriate departments. This office also handles requests for general information about City services.

We provide a direct link between neighborhoods and City Government, fostering and strengthening relationships to promote safe, vibrant, and strong neighborhoods.

The City of Bowling Green's New Americans program serves to coordinate the City's role in communicating and working effectively with the diverse international communities represented in Bowling Green, and to serve as an advocate for LEP (Limited English Proficient) persons who may seek City services.

We are the clearinghouse for the various permits needed to plan and execute a special event on City property and/or one that affects our city’s infrastructure, particularly when road closures and detours are required. Our Division also coordinates major City events such as the annual Duncan Hines Days, Harvest Festival, Downtown Lights Up and many more.

Customer Service

Citizen Information & Assistance: 270-393-3444

Leyda Becker
Community Engagement Division Manager
O: 270-393-3766
C: 270-935-8960
E: leyda.becker@bgky.org

Emily Brawner
Community Engagement Coordinator
O: 270-393-3641
E: emily.brawner@bgky.org

Rahel Morfin Castillo
Community Navigator
O: 270-393-3240
C: 270-938-4543
E: rahel.morfincastillo@bgky.org

Hannah Minton
Community Navigator
O: 270-393-36764
C: 270-495-8888
E: hannah.minton@bgky.org

Emily Gentry
Office Associate
O: 270-393-3740
E: emily.gentry@bgky.org

Location & Hours

Address
707 East Main Avenue
Bowling Green, KY 42102-0430

Mailing
P.O. Box 430
Bowling Green, KY 42102

Hours
8:00am - 4:00pm (Mon-Fri)

Use this form ONLY to share feedback about the design, functionality, or content of BGKY.org. For customer service or assistance, please contact the appropriate department directly or call 270-393-3000.