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Results of Fiscal Year 2019 Employee Satisfaction and Internal Services Survey

Aug 8, 2019

THANK YOU to everyone who participated and shared your comments in the ninth annual employee survey. There were approximately 685 surveys distributed (based on the number of FT & PT employees on staff as of mid-July) and 146 responses collected, providing a 21.3% response rate.

The information gathered regarding internal service areas is used in conjunction with our quarterly/annual performance measurement reporting. This year’s survey once again included an expanded component regarding employee satisfaction. The results of which indicate improvement over the previous year, but still reflect areas needing further review and consideration for enhancements. A summary of the survey results are available for your review and reference.

FY19 Internal Services Survey - Results

A comparison of responses over the past nine years has been updated to show those internal service areas which perform well and those areas still needing development. Each category was given a grade point, and the cumulative scores for FY19 identify all but two areas as ranking "good" or better, with over half of the service areas ranked receiving their best scores to date. This year's highest score stays under Purchasing, but switches back to Purchasing-Surplus. The City Care Center received the second highest score and was nearly equal to the leader. About a quarter of the service areas show a modest decline compared to last year’s score. Any minor fluctuations are not uncommon based on the number of responses in a given year. One other area of note, Production of Video/Design Services received the largest positive change this year, closely followed by the City’s overall Public Information efforts.

Cumulative GPA Scores

Your dedication and service to the City of Bowling Green, and especially to your fellow co-workers is very much appreciated!! Thank you again for sharing your opinions and taking the time to complete this year’s survey. Your constructive feedback helps as we continue to find ways to better serve ALL of our customers!

For those who chose not to participate this year, please consider providing feedback with next year's process.

Katie Schaller-Ward
Assistant City Manager/CFO

Employee Spotlight Recipient: Courtenay Howell

Jul 17, 2019

Remember that we are already accepting nominations for our next Employee Spotlight. Complete the nomination form at if you know an outstanding City employee. Nominations are due October 15!

Read below for a few extra tidbits about Courtenay! 

What’s your biggest pet peeve? 
Litterbugs just barely beat out Negative Nancys/Neds.

Do you have any pets? 
I have a 12.5 year old basset hound named Ben, Benji, Benji-man, Ben-genie, Old Man Baby. He is saggy & stinky & oh-so-sweet. 

Do you have any hobbies? 
I am often trying my hand at something new & usually random. Once I have learned a bit about it & the new has worn off, I get bored & move on. I think I get that from my pops, except he masters things & then moves on. When the business of life has a break and the weather has been right, I get much enjoyment out of mushroom identification. Mushrooms are amazing things, very interesting & quirky & I dig quirky.

Are you artistic? 
I assemble front door decor, maintain a decent inventory of leftover crafting supplies, occasionally surprise myself when painting, design & sew things, photograph life with my phone, & I enjoy using Photoshop when the opportunity arises. So I reckon I am artistic. I consider myself a resourceful type of artistic. I like repurposing & using natural things and often figure out how to make do with what I have on hand. So, in hindsight, I suppose I should have started a blog circa 2010.

Do you play a musical instrument? 
I own a banjo and an acoustic guitar. I can’t play a lick on either. 

Which superhuman power do you wish you had? 
The power of time travel. Does that count? How marvelous would it be to see how they built the pyramids, find out who killed JFK or the correct answer to what’s really on everyone’s mind: What was this town actually named after? Was it a city in Virginia, a park in New York, or a recreational pastime enjoyed by the locals?

Do you have a favorite season? 
There are fun times in all seasons- but oh my, there’s a pep in my step when the brilliant new green of grass and trees is established and the Dutchman’s breeches and other KY early spring wildflowers carpet areas of the forest floor. Spring is my jam.

Kim Lancaster
Executive Assistant/Public Information Officer

2019 Classified (full-time) Personnel Policy Manual Changes - Draft Version

May 22, 2019

The draft version of the Administrative Personnel Policy and Procedures Manual for classified (full-time) employees.  The manual with changes marked has been posted on the CLICK under Documents - Human Resources - Policy Changes - 2019 Classified Personnel Policy Manual changes - DRAFT Version.   The changes, once approved by the Board of Commissioners, will be effective July 1, 2019.

2019 Sick Leave Bank Policies and Procedures Changes - DRAFT

May 22, 2019

Draft version of the Sick Leave Bank Policies and Procedures changes. Once changes are approved by the Board of Commissioners, the policy will go into effect July 1, 2019.