Employee Announcements

Results of Fiscal Year 2020 Employee Satisfaction and Internal Services Survey

Aug 6, 2020

THANK YOU to everyone who participated and shared your comments in the tenth annual employee survey.  There were approximately 584 surveys distributed (based on the number of FT & PT employees on staff as of mid-July) and 189 responses collected, providing a 32.4% response rate. 

The information gathered regarding internal service areas is used in conjunction with our quarterly/annual performance measurement reporting.  This year’s survey once again included an expanded component regarding employee satisfaction and impacts from COVID-19.  The results of which indicate improvement over the previous year, but still reflect areas needing further review and consideration for enhancements.  A summary of the survey results are available for your review and reference.

Results of FY2020 Internal Services Survey

A comparison of responses over the past 10 years has been updated to show those internal service areas which perform well and those areas still needing development.  Each category was given a grade point, and the cumulative scores for FY20 identify all but two areas as ranking "good" or better, with over half of the service areas ranked as once again receiving their best scores to date.  This year's highest score goes to the City Care Center which surpassed Purchasing with the next three highest scores. About a quarter of the service areas once again show a modest decline compared to last year’s score.  Any minor fluctuations are not uncommon based on the number of responses in a given year.  One other area of note, both Custodial Cleaning Services and Project/Construction Management received the largest positive change this year.

FY2020 Cumulative GPA Scores

Your dedication and service to the City of Bowling Green, and especially to your fellow co-workers is very much appreciated!! Thank you again for sharing your opinions and taking the time to complete this year’s survey.  Your constructive feedback helps as we continue to find ways to better serve ALL of our customers!
For those who chose not to participate this year, please consider providing feedback with next year's process.

VRI Mobile Application

Feb 3, 2020

For City Employees with City-issued mobile devices or cell stipends only:

City employees with city-issued mobile devices now have access to a video remote interpreting (VRI) mobile app that offers on-demand, one-touch access to trained interpreters in more than 240 audio-only languages, as well as video interpreters in 36 languages, including American Sign Language (ASL).

Video Remote Interpreting (VRI) account is activated and ready for use, installation is super user friendly and simple! As a reminder, VRI is an added resource and not a substitute to the 1-800 language line. Employees should continue using the Language Line over-the-phone as the preferred method and use Video if the situation warrants.

The VRI App. is available to City employees with City issued devices and or Cell Stipends ONLY – the services should NOT be downloaded to personal phones/devices unless you receive a stipend.

Download instructions and authentication codes can be found in OnBase.


  • Document Retrieval -> BGKY – Language Access -> VRI Mobile App
  • Document Retrieval -> BGKY – Language Access -> VRI Mobile App Download Instructions

For 24/7 Technical Support, please call 1-844-373-1951 and for any other issues please contact:

Leyda Becker
International Communities Liaison
Office: 270-393-3766
Cell: 270-935-8960

Important Links

City Website
TimeClock Plus
Employee Email (OWA)
OnBase: Web Client
HR Portal
MedBen Insurance
City Care Center
Maxwell EAP
Kentucky Retirement Systems
Kentucky Deferred Comp
Target Solutions
Loss Occurrence Forms - The CLICK
Website Editor's Login
Fleet Customer Access Portal

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