Results of Fiscal Year 2020 Employee Satisfaction and Internal Services Survey
Aug 6, 2020
THANK YOU to everyone who participated and shared your comments in the tenth annual employee survey. There were approximately 584 surveys distributed (based on the number of FT & PT employees on staff as of mid-July) and 189 responses collected, providing a 32.4% response rate.
The information gathered regarding internal service areas is used in conjunction with our quarterly/annual performance measurement reporting. This year’s survey once again included an expanded component regarding employee satisfaction and impacts from COVID-19. The results of which indicate improvement over the previous year, but still reflect areas needing further review and consideration for enhancements. A summary of the survey results are available for your review and reference.
A comparison of responses over the past 10 years has been updated to show those internal service areas which perform well and those areas still needing development. Each category was given a grade point, and the cumulative scores for FY20 identify all but two areas as ranking "good" or better, with over half of the service areas ranked as once again receiving their best scores to date. This year's highest score goes to the City Care Center which surpassed Purchasing with the next three highest scores. About a quarter of the service areas once again show a modest decline compared to last year’s score. Any minor fluctuations are not uncommon based on the number of responses in a given year. One other area of note, both Custodial Cleaning Services and Project/Construction Management received the largest positive change this year.
Your dedication and service to the City of Bowling Green, and especially to your fellow co-workers is very much appreciated!! Thank you again for sharing your opinions and taking the time to complete this year’s survey. Your constructive feedback helps as we continue to find ways to better serve ALL of our customers!
For those who chose not to participate this year, please consider providing feedback with next year's process.