Results of Fiscal Year 2022 Employee Satisfaction and Internal Services Survey
Aug 5, 2022
THANK YOU to everyone who participated and shared your comments in the 12th annual employee survey. There were approximately 675 surveys distributed (based on the number of FT & PT employees on staff as of mid-July) and 221 responses collected, providing a 32.7% response rate. This is the third highest response rate!
The information gathered regarding internal service areas is used in conjunction with our performance measurement reporting. The results indicate improvement over the previous year with employee satisfaction, but still reflect areas needing further review and consideration for enhancements. A summary of the survey results are available for your review and reference.
A comparison of responses over the past 12 years has been updated to show those internal service areas which performed well and those areas still needing development. Most of the service areas reflect improvement from FY21 to FY22, with all categories in FY22 receiving a grade point above a 3.0 (good). The multi-year average scores still identify only two areas below “good”, but just slightly by 0.01%. This year's highest score goes to Legal with Contract Review Services. Fourteen or 45% of the service areas surveyed reflect their highest score to date and/or match their highest score from a previous year. Unlike last year, none of the service areas received their lowest score to date. Fluctuations with results from year to year are common based on the number of responses in a given year. One other area of note, Project/Construction Management received the largest positive change this year.
Thank you again for sharing your opinions and taking the time to complete this year’s survey. Your dedication and service to the City of Bowling Green, and especially to your fellow co-workers is very much appreciated!
On an unfortunate note, I would like to remind everyone that this annual survey is a platform to give constructive criticism or feedback about an internal service and how that service should be improved based on user experience. This survey is not and should not be used to anonymously air personal grievances or insult other employees with demeaning and/or personal attacks. This type of behavior is unprofessional and unacceptable. Let’s focus our attention on a positive and constructive work environment for all.
Assistant City Manager/CFO
FY2022 Employee Satisfaction & Internal Services Survey
Jul 1, 2022
Dear City Employee:
This past year seems to have flown by with so much happening and many new challenges to face. With that in mind, the City is reviewing several of its internal service areas and is seeking your input. To aid in this process, EVERY City employee is being asked to complete the FY2022 Employee Satisfaction & Internal Services Survey. This year’s survey has been refreshed and includes new questions. The survey allows you to rate your satisfaction with several internal service areas and to provide feedback which will help identify where improvements are most needed and/or help to identify areas in which we excel. Without your input, it is difficult to measure the City's overall service performance, particularly for our internal customers. This is your opportunity to participate in the process.
The survey will remain open through July 31, 2022. Please click on the below link to access the survey electronically:
A PDF of the survey is attached if you would rather print out a paper copy to complete. Simply forward the completed survey back to Katie Schaller-Ward through inter-office mail. Your name is NOT required.
Supervisors, you are asked to forward a copy of the survey to any employees that do not regularly have access to email. You can direct them to the City Employee Home Page (https://www.bgky.org/employee-only) to access the survey link or provide them with a paper copy to complete and return to my attention.
Mr. Meisel and all of the Senior Managers greatly appreciate your time and consideration with completing this year’s Employee Satisfaction & Internal Services Survey. Your feedback is vital to identify and make necessary improvements.
Thank you in advance for your time and contribution!
Assistant City Manager/CFO
City of Bowling Green
1017 College Street
PO Box 430
Bowling Green, KY 42102-0430
EEOP Utilization Report
Apr 1, 2022
City employees can view our recent Equal Opportunity Employer Utilization report from March 2022: