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Employee Announcements
Results of Fiscal Year 2025 Employee Satisfaction and Internal Services Survey
Aug 5, 2025
THANK YOU to everyone who participated and shared your responses in the 15th annual employee survey. There were approximately 808 surveys distributed (based on the number of FT & PT employees on staff as of mid-July) and 546 responses collected, providing a 67.6% response rate. For the 2nd consecutive year, this is the BEST EVER response rate surpassing last year’s 62.7%! GREAT JOB!!!!
The information gathered regarding internal service areas is used in conjunction with our performance measurement reporting. 86.4% of respondents indicated they were “extremely” and “moderately” satisfied overall, which is an increase over the prior year. The results also indicate 91.4% of the respondents ranked overall satisfaction with your department’s leadership as “excellent” and “good”. Overall satisfaction with the organization as a whole came in at 94.9%. This reveals that there are still opportunities for improvements to be made and your feedback will be reviewed and considered in the coming months. A summary of the survey results are available for your review and reference:
A comparison of responses over the past 15 years has been updated to show those internal service areas which performed better than others. Just over half of the service areas reflect a slight increase from FY24 to FY25. All categories in FY25 maintained a grade point average above a 3.0 (good). This year's highest score goes to Other Legal Services, which also had the largest gain. Six of the service areas surveyed reflect their highest score to date and/or match their highest score from a previous year. Three service areas received their lowest score to date, or match a previous low. Fluctuations with results from year to year are common based on the number of responses in a given year.
Thank you again for sharing your opinions and taking the time to complete this year’s survey. This was the another OUTSTANDING year for employee participation. Your dedication and service to the City of Bowling Green, and especially to your fellow co-workers is very much appreciated!
Katie Schaller-Ward
Assistant City Manager/CFO
FY25 Employee Satisfaction & Internal Services Survey
Jul 1, 2025
Dear City Employee:
EVERY City employee is being asked to complete the FY2025 Employee Satisfaction & Internal Services Survey. The survey allows you to rate your satisfaction with several internal service areas and to provide feedback which will help identify where improvements are most needed and/or to identify areas in which we are successful. Without your input, it is difficult to measure the City's overall service performance, particularly for our internal customers.
Again this year, each department is eligible for an incentive (to be determined by your Department Head) if enough employees complete the survey. Therefore, you are strongly encourage to share your feedback. Please take advantage of this opportunity to participate.
The survey will remain open through July 31, 2025. Please click on the following link to access the survey electronically:
https://www.surveymonkey.com/r/FY2025InternalSerivces
If you would rather print out a paper copy to complete, a simple PDF of the survey can be accessed and printed using this link https://www.bgky.org/files/86A8efV3.pdf. Simply forward the completed survey back to Katie Schaller-Ward through inter-office mail. No names are required.
Supervisors, you are asked to forward a copy of the survey to any employees that do not regularly have access to email. You can direct them to the City Employee Home Page (https://www.bgky.org/employee-only) to access the survey link, post the QR Code, or provide them with a paper copy to complete and return to my attention.
Mr. Meisel and all of the Senior Managers greatly appreciate your time and consideration with completing this year’s Employee Satisfaction & Internal Services Survey. Your responses are vital to identify and make necessary improvements for the benefit of all. In the coming days, several of such changes will be shared to prove we take your participation seriously.
Please be sure to provide constructive feedback and to keep your responses professional. This is not a format for personal attacks.
Thank you in advance for your time and contribution!
Katie Schaller-Ward
Assistant City Manager/CFO
City of Bowling Green
1017 College Street
PO Box 430
Bowling Green, KY 42102-0430
270.393.3645 office
270.792.6571 mobile
270.393.3986 fax
Exciting News! Easy Access to Employee Discounts for BGPR Parks Facilities and Activities
Nov 25, 2024
Starting today, BGPR is making it easier than ever for City Employees to enjoy employee discounts. Just follow these steps to create an account on our parks webpage. If you have any questions, our admin office is here to help!
Already have an account? Skip to Step 8 to verify your discount.
New to our site? Get started with these simple steps:
- Visit the Website: Go to PlayBGPR
- Sign In / Register: On the homepage, click "Sign In / Register."
- Create Your Account On the login page, click "Don’t have an account?" at the bottom of the screen.
- Set Up Login Details Create a username and password.
- Enter City Employee Information Ensure the primary household member is the City Employee. Whenever possible, use your @bgky.org email address during registration.
- Add Family Members Add any family members to your account. If you have children, please verify their school grades, as grade limits apply to most park activities.
- Verify Your Email You’ll receive a verification email from BGPR@bgky.org. Follow the instructions to confirm your account.
- Verify Your Discount Complete a quick, one-time verification by emailing BGPR@bgky.org or calling the parks office at 270-393-3249. Can't remember your username or password? No problem! You can send a reset request or username reminder through the website, or call the office for assistance.
Stay tuned for future discounts and opportunities to make the most of your BGPR parks experience!
City Wide Internal Message: Jeff Meisel
Sep 25, 2024
All,
Please see the video message from City Manager Jeff Meisel:
Deborah Highland West
Executive Assistant/Public Information Officer
1001 College Street
PO Box 430
Bowling Green, KY 42102
Phone: 270.393.3642
Fax: 270.393.3698