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Language Access Portal

The City of Bowling Green is growing more diverse. Increasing numbers of those who live, work or spend time in the City are not proficient in English. The City must be capable of delivering services to all residents regardless of their English language ability in order to execute municipal functions effectively. Whether seeking to protect public safety, responding to emergencies or collecting revenues, poor communications between city employees and limited English proficient (LEP) residents will undermine the quality of services rendered. The ability to deliver services in different languages also makes the city a more hospitable location for newcomers to settle, promotes the development of small businesses and facilitates sound emergency management planning.

What is a Language Access Card (I-Speak Card)?

The Language Access Card, also known as "I Speak Card" is a tool designed to facilitate interactions between residents with Limited English Proficiency (LEP) and city departments. The language access card invites individuals with limited language skills to identify their preferred language and get access to telephone interpreter services at all city departments at no cost. It also serves as a reminder to city staff to ensure equal access by meeting the interpretation needs of LEP individuals. The card is not required to receive interpreter services, for more information you can contact the International Communities Liaison Office: Call 393-3766 or you can visit the office at Neighborhood & Community Services, 707 E. Main Avenue.

 

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