Process Action Teams
Process Action Teams leverage employees’ detailed practical experience to develop practical, feasible process improvement solutions. This involves employees at all levels in identifying potential opportunities for process improvement.
Senior management identifies a process or issue, and develops a ‘charter’ to guide the action team activities (duration, reporting, scope, and mandate). The team is then constituted of relevant membership, including any others that can provide needed expertise. The team then performs research and analysis, and develops its recommendations. These are then reviewed by the senior management, and where appropriate submitted to the Board of Commissioners for review and approval.