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Record Retirement List

Jul 27, 2015

On August 1, the City will lose over 297 years of service as a record 13 employees retire. This is, no doubt, the most to retire in one month, partly due to how the retirement system calculates benefits. Thank you to the following for your valued service to the citizens of Bowling Green, and best wishes in the future.

  • Lisa Brown, Master Police Officer, nine years with the City
  • Kim Clayton, Administrative Services Supervisor, Police, over 29 years of service
  • Paul Correa, Athletics Division Manager, Parks & Recreation, total of 34 years of service
  • John Ellis, Fire Company Commander, 25 years of service
  • Greg Johnson, Fire Chief; almost 28 years of service
  • Mike Lemon, Police Detective, over 19 years of service
  • Mark Page, Fire Company Commander, 23 years of service
  • Mark Shultz, Firefighter/EMT II, 20 years of service
  • Terrill Sharber, Police Captain, over 20 years of service
  • J. D. Shuffett, Fire Apparatus Operator/EMT, 20 years of service
  • John Stewart, Deputy Police Chief, 25 years of service
  • Charlie Tomes, Arson Investigator, Fire Department, over 22 years of service
  • Shane West, Police Sergeant, over 20 years of service

The following were hired on the same day and are retiring together: Mark Schultz & J. D. Shuffett; and Terrill Sharber and Shane West.


Jul 14, 2015

I first want to thank all employees I have spoken with regarding the City’s transition to a new Third Party Administrator (TPA) over the past 2 weeks. I know there has been some frustration and I appreciate everyone’s patience. Please be assured we are working to get this transition completed quickly and correctly.

Here are some updates:


Benefit cards were distributed last week to each department. If you did not receive your card please contact me at (270) 393-3644.


Members having a prescription that required Physician Authorization (PA) with Humana will need their physician or provider to submit a new PA to Aetna (the pharmacy contact information is included on your new Meritain benefits card). This will need to be completed in advance of picking up your prescription at the pharmacy.

There has been an issue with OTC drugs (those covered for $1 co-pay). Meritain is working on this today and hope to have resolved quickly.


Employees wanting to utilize the mail order pharmacy must obtain a new prescription from their provider. Mail order information and forms has been added to the CLICK. (Select Benefits Corner. The mail order flyer and form is located on the right of the page in the blue box labeled Documents)


The new HRA claim form has been uploaded to the CLICK. (Click on Benefits Corner. The HRA Claim Form is located on the right in the blue box labeled Documents)


FSA cards will be available sometime in August. Meritain is expecting to get the final balances from the City’s prior TPA the week of August 10. Once this information is received and updated Meritain will notify us of a date to expect FSA cards. I hope to have paper FSA claim forms before the end of July.


Employees can register at using their member ID number on their Meritain benefits card. The information will be very limited at this point because we have not received prior claims data from the previous TPA.


Humana communicated last week that members will have access to their Humana website for one year (through June 2016). If you have any questions please contact me via e-mail or by phone. If your message is urgent and I am out of the office please contact the front desk at (270) 393-3689 and they will contact me with your message.

Lori A. Gray, PHR
Benefits Manager
Office: 270-393-3644
Fax: 270-901-3112

FY2015 Internal Services Employee Survey

Jul 7, 2015

Dear City Employee:

As part of the annual performance measurement reporting process for Fiscal Year 2015, the City will once again be reviewing several of its internal service areas.  These service areas include: Facilities Management, Fleet Maintenance, Human Resources, Communication Equipment Services, Information Technology Services, Legal Services, Procurement & Surplus, Risk Management, Financial Services, and Public Information Services.

To aid in this process, every employee is being asked to complete a short survey.  The survey allows you to rate each internal service area and to provide feedback which will help identify any areas still needing improvement and/or the areas that continue to perform well.   Without your input, it is difficult to gage the City's overall customer service performance.

The survey will remain open through July 31, 2015.   Please click on the below link to access the survey electronically:

Supervisors, you are asked to forward a copy of the survey to any employees that do not regularly have access to email.  You can direct them to the City Employee Home Page ( to access the survey link or provide them with a paper copy to complete and return to my attention.

I greatly appreciate your time and consideration with completing the 5th annual Internal Services Employee Survey as we continue to improve our organization.

Thank you in advance for your participation,

Katie Schaller
Assistant City Manager/City Clerk

New TPA/Provider Network Effective July 1

Jun 9, 2015

In March of this year the City submitted a Request for Proposals (RFP) for Employee Health/Third Party Administrator (TPA) Services. The review of the proposals was completed on April 24. Interviews were held with the top three candidates on May 7. Due to administrative cost and/or customer services issues the City did not interview Humana or North American Administrators during this process. Staying with Humana would have cost the City’s medical plan an additional $100,000 for FY16. Since the contract with Humana expires June 30, the City will have a new TPA effective July 1, 2015. The recommendation to hire Meritain, the City’s new TPA, was approved at the Board of Commissioners Meeting on June 2. The City is replacing its TPA for Medical, Medical and Dependent Care Flexible Spending Accounts, Health Reimbursement Account, Prescription, Dental, and Vision plans with Meritain. The City is NOT changing plan design. All deductibles, out-of-pocket limit amounts, FSA and HRA accounts will transfer over so employees should not see any financial implication for the change. New medical, dental, vision, and FSA cards will be distributed prior to July 1, 2015. Meritain will offer a new medical provider network, Aetna Choice POS II (Open Access), however most doctors and hospitals used by employees and dependents are in the Aetna and Humana networks. The new network may contain more providers used by employees and dependents than the City’s current network. Meritain will also offer Aetna dental and vision provider networks. The new provider networks can be viewed at the links below: Medical & Vision: NOTE: Click on Aetna Choice POS II (Open Access) Dental: The Human Resources staff is working diligently to provide a smooth transition to Meritain. Employees can expect to see: new medical, dental, vision, and FSA cards; new website; and new provider networks. All deductibles, out-of-pocket limits, FSA & HRA accounts will transfer. The City’s plan design will remain the same. If you have any questions regarding this transition please contact me at (270) 393-3644 or

Cultural Competency Training (Final Schedule)

Jun 4, 2015

Dear City Staff and Employees,

I want to thank everyone who has already signed-up and participated in the Employee Cultural Competency Training! 

The June training is scheduled for Wednesday, June 17 at 8:30am – 10:30am at Police Headquarters.  Please sign-up in DOCS# 575828

This is a mandatory staff training, please don’t wait until the last minute to sign-up.  You will see the new and FINAL training schedule for July – December 2015.  Current employees are encouraged to sign-up for any of the available training opportunities on a first-come basis in DOCS# 575828

NOTE:  This is the last training cycle, the Cultural Competency Training will be completed by the end of December 2015.  Attached is a handout with the final training schedule, feel free to print and post!

If you have any questions or concerns do not hesitate to contact me!

Leyda Becker
Community Services Specialist/
International Communities Liaison
City of Bowling Green
707 East Main Avenue
Bowling Green, KY 42102
Phone: 270.393.3766
Cell: 270.935.8960