Benefits FAQ 2019
Dec 28, 2018
1. Who is MedBen?
MedBen will be the City of Bowling Green’s Third Party Administrator effective January 1, 2019. They are replacing Meritain Health.
2. When will I receive new insurance cards?
MedBen mailed new insurance cards to members Thursday, 12/13/18.
3. What if I have not received a new insurance card?
Contact email@example.com to request additional cards.
4. What if my information is incorrect on my card?
Contact firstname.lastname@example.org to request additional cards.
5. When will I receive my new FSA (flexible Spending Card)?
Cards will be mailed on the week of January 14, 2019.
6. Will there be a new provider network for the medical plan?
Yes, MedBen will be using the Cigna network – The network link is https://hcpdirectory.cigna.com/web/public/providers , indicate the plan as a PPO plan, then type in the name of a facility, provider, etc. in the search bar.
7. How do I contact MedBen?
- Website: www.medben.com
- E-mail Address: email@example.com
- Customer Service: (800) 686-8425 (M-F, 8 AM – 6:30PM EST)
8. How do I contact MedBen Pharmacy Benefits Manager?
Ventegra serves as your pharmacy benefits manager.
- Retail Website: www.ventegra.net
- Retail Customer Service: (855) 355-3015
- Mail Order Website: www.medvantx.com
- Mail Order RX Customer Service(866) 744-0621
9. Who is our Specialty Pharmacy?
Costco Specialty Pharmacy
10. Will there be a new provider network for the dental plan?
The City will not have a dental network. Employees can utilize any licensed dental provider.
11. Will there be a new provider network for the vision plan?
The City will not have a vision network. Employees can utilize any licensed vision provider.
12. Will there be a change to employee premiums?
No, the City of Bowling Green’s Medical, Dental, and Vision premiums will remain the same for 2019.
13. What about claims with a service date prior to 01/01/2019?
Meritain Health will process run-out claims (Medical, FSA, Vision, and Dental claims incurred prior to 12/31/2018) for the City of Bowling through 06/30/2019.
14. Will there be any changes to Flexible Spending Accounts?
Yes, the minimum contribution for 2019 is $240, the maximum is $2650.
15. Is there any change to the Flexible Spending rollover amount?
No, Flexible Spending rollover amount remains the same - $500
16. Is there any changes to the Dependent Care Flexible Spending Accounts?
No changes for 2019.
17. Are there any changes to the Health Reimbursement Arrangement (HRA)?
Yes, effective January 1, 2019 the Health Reimbursement Arrangement (HRA) will reimburse office visits as a covered medical expense. This will not include co-pays (Emergency Room). The new guideline does not include any 2017 or 2018 claims.
Prescription, Co-pays, Dental, and Vision expenses will remain excluded from reimbursement under the HRA.
The Health Reimbursement Arrangement will rollover any unused funds from 2018 to 2019.Members have 12 months from the date of service to file an HRA claim for reimbursement.
18. Will I need a new Physician Authorization (PA) for my current prescriptions?
Yes, prescriptions needing a Physician Authorization (PA) will require a new PA the first time filled in 2019.
19. How will I submit claims for Health Reimbursement Arrangement and Flexible Spending?
Complete the MedBen Health Reimbursement Arrangement (HRA) or Flexible Spending (FSA) claim form. Claims can be submitted via e-mail, fax, or mail. At this time MedBen does not have the online function available.
20. Is there a direct deposit feature for HRA and/or FSA claims?
No, MedBen currently does not have an option for direct deposit for HRA and FSA claims. MedBen plans to have this option available in 2020.
21. Are there any other updates to the plan?
Yes, Hazardous Activities excluded from the City’s plan effective 01/01/2019:
- Competitive skateboarding/snowboarding
- Ski jumping/heli-skiing
- Competitive big wave surfing
- Hang gliding
- Competitive martial arts
- Sky diving/parachuting
- Cliff diving/base jumping
- Motorcycle racing
- Competing in rodeos
- Bull fighting/running with the bulls
- Storm chasing
- Power boat/yacht racing
- Horse racing
- Racing of any kind (other than foot)
- Professional and semi-professional sports
- Cage fighting
Any thrill seeking activities that exposes the Covered Person to abnormal or extreme risk of injury
City of Bowling Green: SOKY Ice Rink 2018
Dec 19, 2018
Thank you to all who joined us at the SOKY Ice Rink on 12/11! The night was a lot of fun, and provided some great memories. An extra special thank you to Santa and Mrs. Claus for making the trip to Bowling Green, and for spending their night with us! We are looking forward to planning more fun activities next year.
Following Finance - Winter FY2019
Nov 29, 2018
The Winter issue of the Following Finance newsletter is now available on the Click and OnBase at BGKY - Newsletters.
- Summary of recent policy updates, including to Travel & Procurement Card policies
- NEW: Employees will have option to receive paperless W-2s in-lieu-of a paper copy from POE
- Changes to AP & Payroll deadlines due to the Christmas & New Year’s holidays
- FY2020 Budget Information
- 2019 Per Diem rates
- Mandatory Payroll training, four classes available on Wednesday 12/5 and Thursday 12/6
Oct 19, 2018
Did you miss the Harvest Festival last week? Check out this great video of the event and mark your calendars for the City Hall Open House & Downtown Lights Up on Friday, December 7 starting at 3:30 pm @ City Hall. There’s something for everyone. More info to follow…you don’t want to miss it.
Following Finance - Fall 2018
Oct 15, 2018
The fall 2018 issue of the Following Finance Newsletter is now available on the CLICK and via OnBase at BGKY - Newsletters.
This issue contains information on NWS after the recent update, upcoming training opportunities (NWS tips & tricks and Financial Policy review), and Amazon Business. Contact Erin Ballou with any questions.
Results of Fiscal Year 2018 Employee Satisfaction and Internal Services Survey
Aug 6, 2018
THANK YOU to everyone who participated and shared your comments in the eighth annual employee survey. There were approximately 651 surveys distributed (based on the number of FT & PT employees on staff as of mid-July) and 240 responses collected, providing a 36.9% response rate. This is the best response rate we have ever received! For those who chose not to participate this year, please consider providing feedback with next year's process.
The information gathered regarding internal service areas will be used in conjunction with our quarterly/annual performance measurement reporting. This year's survey also included an expanded component regarding employee satisfaction. The results of which indicate a need for further review and analysis to determine the best method for enhancing employee experiences with the City. A summary of the survey results are available for your review and reference here
A comparison of responses over the past several years has been updated to show those internal service areas which continue to perform well and those areas still needing further improvement. Each category was given a grade point, and the cumulative scores for FY18 identify all but four areas as ranking "good" or better, with about a third of the service areas ranked receiving their best scores to date. This year's highest score stays in the Purchasing family, but switches over to Purchasing-Project Bidding. Only about a quarter of the service areas show a modest decline compared to last year's score. Any minor fluctuations are not uncommon based on the number of responses in a given year. One other area of note, Radio Services received the largest positive change this year. The scores are also available for review and reference here.
Your dedication and service to the City of Bowling Green, and especially to your fellow co-workers is very much appreciated!! Thank you again for sharing your opinions and taking the time to complete this year's survey. Your constructive feedback helps as we continue to find ways to better serve ALL of our customers!
Humana Specialty Insurance is now ManhattanLife Voluntary Benefits
Jul 12, 2018
Humana announced in May the sale of their Workplace Voluntary Benefits (WVB) line of business to ManhattanLife. ManhattanLife began administering the business on July 1st, 2018. ManhattanLife has worked to make this transition as seamless as possible for members with Workplace Voluntary Benefits (Specialty Insurance). Please reference the attached letter from ManhattanLife. Make note of the changes in e-mail addresses and phone numbers. Contact me if you have any questions.
Lori A. Gray, PHR
Human Resources & Risk Management
1001 College Street
Bowling Green, KY 42101
FY2018 Employee Satisfaction & Internal Services Survey Release
Jul 2, 2018
Dear City Employee:
The new City Manager would like to hear from you! This year’s survey is a little different from past surveys as it also includes a component regarding employee satisfaction. And, as in past years, the City is again reviewing several of its internal service areas as part of the annual performance measurement reporting process for Fiscal Year 2018. These service areas include: Facilities Management, Fleet Maintenance, Human Resources, Communication Equipment Services, Information Technology Services, Legal Services, Procurement & Surplus, Risk Management, Financial Services, Public Information Services, City Care Center and Other Internal Services.
To aid in this process, every employee is being asked to complete a short survey. The survey allows you to rate your satisfaction with each service area and to provide feedback which will help identify any areas needing improvement and/or areas that continue to perform well. Without your input, it is difficult to gage the City's overall service performance.
The survey will remain open through July 31, 2018. Please click on the below link to access the survey electronically:
Or, a PDF of the survey is also linked if you would rather print out a paper copy to complete. Simply forward the completed survey back to me through inter-office mail. Your name is NOT required
Supervisors, you are asked to forward a copy of the survey to any employees that do not regularly have access to email. You can direct them to the City Employee Home Page (http://www.bgky.org/employee-only) to access the survey link or provide them with a paper copy to complete and return to my attention.
Mr. Meisel and I greatly appreciate your time and consideration with completing this year’s Employee Satisfaction & Internal Services Survey. Your feedback is very helpful in order to make any necessary improvements.
Thank you in advance for your participation!
Assistant City Manager/City Clerk
City of Bowling Green
1001 College Street
PO Box 430
Bowling Green, KY 42102-0430
OnBase Go Live
Jun 15, 2018
As most of you are aware, the City is migrating to a new document management system, which is called OnBase. This system will replace not only DM (aka eDocs/Hummingbird), but also Kofax scanning, and our current online forms processing system.
Everyone should now be signed up or have already attended training for the new product. If you attended training, you should’ve also received an email containing a training document and a link for installing the test version of the OnBase Unity Client. The training documentation is also available on the CLICK (Documents -> Information Technology -> OnBase).
Below is our current schedule for the OnBase rollout (go-live):
- June 22nd (Friday) at 2:00 PM
DM will be turned off and no longer accessible. If you need access to any of your DM documents over the weekend or early on Monday, please make sure to export those documents prior to the Friday cut-off time. You will need to work with them outside of the document management system.
- June 22nd (Friday) – June 24th (Sunday)
Over the weekend, all documents will be migrated from DM into OnBase and the conversion will be validated.
- June 25th (Monday) at 7:00 AM
The OnBase system will be online and available. Once available, you will need to follow instructions from the training document to migrate your documents into their proper document type category.
After the OnBase system is live on June 25th (Monday), please direct any questions or issues to Helpdesk. The ticket will be assigned to the appropriate person and we will get back to you as quickly as possible.
After the system is live and things have settled down a bit, we will begin offering hands-on training. These sessions will allow you to work with your own data and have time for Q/A. Watch for updates on this and how to sign up in the near future.
The new system will continue to evolve as we migrate paper forms and fillable PDFs into OnBase. Going forward the system will allow approval processes to occur electronically, allow the access of documents through mobile devices and the web, offer more scanning options and interfaces, and even handle the new physical records area that is housed in the Annex building.
Health Reimbursement Arrangement - HRA
Jun 5, 2018
The Health Reimbursement Arrangement can be utilized to reimburse members, on the City’s medical plan, for any medical expense covered under the City’s medical plan EXCEPT for physician/doctor visits and co-pays (the only co-pay on the City’ plan is ER co-pay).
The HRA claim form is located on the CLICK. Meritain has the same claim form on their website but the guidelines on the second page are not the same as the City’s HRA plan.
When submitting the claim form, the member must attach the Explanation of Benefits (EOB) for the amount requested on the claim form. Meritain does not need itemized billing or receipts from the provider, only the EOB.
Employees can check their HRA balance by logging on to www.meritain.com .
Once your claim has been submitted please allow up to 3 weeks to receive payment.
Please share this with your spouse and/or dependent children that may submit a claim form.
Contact me if you have any questions.
(270) 393-3644, firstname.lastname@example.org