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Employee Newsletter (February 2016)

Jan 29, 2016

The employee newsletter is now available to view on the CLICK for the month of February:

Employee Newsletter (February 2016)

Following Finance - Winter 2015

Dec 4, 2015

The second edition of the Following Finance newsletter is now available on the CLICK under Finance > AP/Accounting > Following Finance Newsletters.


  • Physical Inventory process summary and training dates
    • Inventories may begin 12/7/15 and must be completed by 1/22/16
  • Detail of year-end payroll information related to non-cash benefits and distribution of W-2s
  • 2016 per diem rates for travel previewed
  • December and January calendars with all available training and other important dates related to AP, Accounting, Payroll, Budget, etc.


Please contact me with any suggestions for future editions or any other feedback.


Erin Ballou

Following Finance - Fall 2015

Oct 7, 2015

We are pleased to present the first "Following Finance" newsletter for the Fall of 2015! This newsletter will be used to communicate important information to employees involved in financial processes and will be published about every 3 months.

Highlights This Issue:

  • Revised Travel Form effective 10/1/15 that includes section 3-4.7 of the Personnel Policy and Procedures
    • Senior Managers must confirm if each travel is subject to section 3-4.7
  • Direct Deposit Form has been updated to inform those making payroll bank changes after 10/1/15 that employee reimbursements paid with an AP invoice will be deposited to primary payroll bank account
    • Any current bank information on file with AP will ONLY be changed if AP is notified or a direct deposit change is made
  • All new vendors and changes to existing vendors must be processed through NWS Vendor Change Request effective 10/1/15

Please contact me with any suggestions for future editions or any other feedback. 


Erin Ballou, CMA, CPFO
Assistant Chief Financial Officer
City of Bowling Green
1017 College Street
Bowling Green, Kentucky  42101
Phone: (270)393-3312 

Results of Fiscal Year 2015 Internal Services Employee Survey

Aug 17, 2015

THANK YOU to everyone who participated and shared your comments in the fifth annual Internal Services Employee Survey. For those who chose not to participate this year, please consider providing feedback during next year's process. There were approximately 662 surveys distributed (based on the number of FT & PT employees on staff as of July 31, 2015) and 133 responses collected, providing a 20.1% response rate. Unfortunately, this year's efforts did not yield the best response rate as compared to past years. Without your input, it is difficult to gage the City's overall customer service performance.

Nevertheless, the information gathered will be used in conjunction with our quarterly/annual performance measurement reporting as well as in our efforts to continually improve internal customer satisfaction. The results of the survey are available for your review and reference. (Results)

Additionally, a comparison of responses over the past few years has been updated to show those areas which perform well and those areas still needing further improvement. Each category was given a grade point, and the cumulative scores for FY15 identify all but two of the areas as ranking "good" or better. Custodial/cleaning and repair/maintenance continue to rank low and reflect a considerable decline from the previous year, and ultimately receiving their lowest scores to date. This year's highest score goes to Video Production/Print Design Services, which also received the most notable improvement over the previous year's score. (Scores)

Your dedication and service to the City of Bowling Green, and especially to your fellow co-workers is very much appreciated. Thank you again for your time and consideration.

Katie Schaller-Ward
Assistant City Manager/City Clerk
City of Bowling Green

PO Box 430
1001 College Street
Bowling Green, KY 42102-0430
270.393.3632 (office)
270.393.3698 (fax)
270.792.6571 (cell)

FY2015 Internal Services Employee Survey

Jul 7, 2015

Dear City Employee:

As part of the annual performance measurement reporting process for Fiscal Year 2015, the City will once again be reviewing several of its internal service areas.  These service areas include: Facilities Management, Fleet Maintenance, Human Resources, Communication Equipment Services, Information Technology Services, Legal Services, Procurement & Surplus, Risk Management, Financial Services, and Public Information Services.

To aid in this process, every employee is being asked to complete a short survey.  The survey allows you to rate each internal service area and to provide feedback which will help identify any areas still needing improvement and/or the areas that continue to perform well.   Without your input, it is difficult to gage the City's overall customer service performance.

The survey will remain open through July 31, 2015.   Please click on the below link to access the survey electronically:

Supervisors, you are asked to forward a copy of the survey to any employees that do not regularly have access to email.  You can direct them to the City Employee Home Page ( to access the survey link or provide them with a paper copy to complete and return to my attention.

I greatly appreciate your time and consideration with completing the 5th annual Internal Services Employee Survey as we continue to improve our organization.

Thank you in advance for your participation,

Katie Schaller-Ward
Assistant City Manager/City Clerk