Potholes are irregular-shaped openings in the pavement surface that develop over time and can progressively widen and/or deepen if not repaired. Street cuts are intentional, often square or rectangular cuts that are made in the pavement surface, typically by utility companies in order to access underground utility lines. Street cuts are typically filled temporarily with gravel or may be covered with a steel plate until a permanent repair can be made. Over time, repaired street cuts may sink, causing a low spot or "dip" in the street surface. "Dips" are generally not a nuisance or hazard, while potholes do require attention for repair.
As a citizen it is my responsibility to...
Any complaint regarding potholes should be made between the hours of 7:30 a.m. and 4:30 p.m. by contacting City Central. After hours, dangerous potholes requiring barricades should be reported to the non-emergency number for the 911 Communications Center.
It is the responsibility of the city to...
Complaint will be forwarded to the Public Works Operations Division or, if applicable, to the Kentucky Transportation Cabinet, and appropriate action will be taken. Hazardous conditions will be barricaded and repaired in short order; minor repairs will be scheduled on a routine maintenance cycle.
If I am interested, who do I contact...
City Central, NCS Building, 707 E. Main Avenue, 393-3444
Online Request Form: http://www.bgky.org/
After Hours (Dangerous Potholes Only): 911 Communications Center, 393-4000
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